KYC onboarding and policy issuance, start to finish
Compliance heavy onboarding run over WhatsApp: documents collected, data extracted, sanctions screened, policy issued, exceptions routed to compliance.
The problem
Insurance onboarding is compliance heavy: KYC document collection, identity verification, sanctions screening, then policy issuance. Run manually it takes days and bounces between sales, compliance and operations. A poor onboarding experience shows up later as early policy lapses and complaints.
What gets built
An automation that fires on policy sale and runs a WhatsApp based KYC sequence guided by Claude, collecting ID, proof of address, selfie verification and whatever else the product demands. It extracts and validates the document data, runs sanctions and adverse media screening through a third party API, and on clearance generates and delivers the policy document. Anything needing human judgement is routed to compliance in ClickUp with a structured summary attached.
The chain, end to end
Every piece sits where your business already works. Nothing here asks your people to open a new tool.
What finished looks like
We name the finish line before we start, so there is no argument later about whether it landed.
- The KYC sequence starting automatically once a policy is sold.
- Document extraction and sanctions screening completed without manual data entry.
- Standard low risk customers receiving their policy document without a handoff.
- Compliance exceptions arriving with the detail needed to make a decision.
Start with a translation, not a tool
Every engagement enters through one doorway: a diagnostic, not a tool. Begin with a free Impact Analysis, or go straight to the Diagnostic when you are ready.