Claims triage that starts the moment a claim lands
Claims read, scored and routed automatically, so adjusters open a file that is already structured instead of typing it in.
The problem
Claims processing is slow, manual and expensive. Adjusters spend their time on data entry, document review and initial validity checks that do not need them. Claimants wait weeks just for acknowledgement. When a catastrophe drives volume up, settlement times stretch and customers leave.
What gets built
An automation that receives claims by web form or email and uses Claude to pull structured data out of the claim documents, whether those are photos, invoices, police reports or medical certificates. It runs the initial validity and completeness checks against the policy, scores complexity and fraud risk, and routes the claim to the right handler in ClickUp with the summary already populated. The claimant gets an acknowledgement with a reference number and an expected timeline.
The chain, end to end
Every piece sits where your business already works. Nothing here asks your people to open a new tool.
What finished looks like
We name the finish line before we start, so there is no argument later about whether it landed.
- Every inbound claim acknowledged automatically on receipt.
- Structured claim data populated in ClickUp without manual entry.
- Claims routed to the correct handler by type, complexity and value.
- Adjusters opening a file that is already summarised rather than building it.
Start with a translation, not a tool
Every engagement enters through one doorway: a diagnostic, not a tool. Begin with a free Impact Analysis, or go straight to the Diagnostic when you are ready.