Returns and reverse logistics, decided automatically
Stop losing recovery value on returned goods. AI assesses condition, decides disposition, and closes the loop with the customer without a manual review queue.
The problem
Returns processing is slow, labour heavy, and a source of customer friction. Staff assess returned items by hand, make ad hoc disposition calls, and push refunds through disconnected systems. Return status is invisible to the customer, so support tickets climb. Recovery value leaks away through poor disposition decisions.
What gets built
An automation that takes the return request from WhatsApp or the web portal, issues a pre-labelled return shipment, and on receipt runs an AI assessment. Claude reads the return reason, the inspection photos and the policy, then sets the disposition: restock as new, restock as refurbished, repair, salvage or write off. Refund or credit is initiated, the customer is told, and inventory updates itself. A returns view tracks reasons and recovery rates over time.
The chain, end to end
Every piece sits where your business already works. Nothing here asks your people to open a new tool.
What finished looks like
We name the finish line before we start, so there is no argument later about whether it landed.
- Return requests acknowledged and a return label issued without anyone touching the queue.
- Disposition decided automatically for the standard return reasons, with exceptions routed for review.
- Refund or credit initiated once the return is received and inspected.
- A returns report showing top reasons and recovery rates, produced on a schedule.
Start with a translation, not a tool
Every engagement enters through one doorway: a diagnostic, not a tool. Begin with a free Impact Analysis, or go straight to the Diagnostic when you are ready.