Shipment exceptions found before the customer finds them
Carrier portals polled continuously, exceptions classified by severity, and the customer told about the delay before they think to ask.
The problem
Operations teams lose hours a day checking carrier portals by hand, and only react to a delay once the customer complains. Customs holds, failed deliveries and weather disruption surface late and get resolved slowly, which costs trust and fills the support queue.
What gets built
An automation that polls the carrier APIs on a schedule, detects status exceptions and delays, and uses Claude to classify how serious each one is and draft the customer facing update. Proactive notifications go out on WhatsApp or email, and an exceptions board gives the operations team a live view of every at risk shipment in one place.
The chain, end to end
Every piece sits where your business already works. Nothing here asks your people to open a new tool.
What finished looks like
We name the finish line before we start, so there is no argument later about whether it landed.
- Every configured carrier polled and exceptions detected without anyone opening a portal.
- Customer notifications going out proactively when a shipment goes off track.
- The operations exceptions board reflecting live status rather than this morning's snapshot.
Start with a translation, not a tool
Every engagement enters through one doorway: a diagnostic, not a tool. Begin with a free Impact Analysis, or go straight to the Diagnostic when you are ready.